TopDeck Travel Reviews

Topdeck customer service is poor. They do not accommodate you if cancellations are made due to weather- you are left to cover this expense. They book you cheap and dirty hotels that are not worth the cost of the tour. You can do the same itinerary for half the price and have an enjoyable comfortable stay in decent hotels. Rip off!!!

Just been on tour without any issues.
The reviews about covid don't reflect the quality of tours actually happening. ?

I am extremely disappointed in Topdeck. My first ever trip a few years ago was amazing that I convinced my friend to go on a Europe tour with me in April. Before international travel was even banned I chased up topdeck for weeks asking what would happen if it was cancelled. They sent me a message saying it most likely wouldn’t be cancelled but on the off chance that it was I would get a full refund. Two days later they cancelled all April trips. I am now being told that won’t be honoured even though I showed them the message. This is absolutely disgusting and appalling to think a company can be this heartless during a crisis like this and go back on their word.

Not only did they cancel our trip and won’t refund us. If we accept the voucher we have a limited time to use it and we have to pay extra for any difference in price.

We have no job so no income, and all our savings went into this trip which topdeck now won’t refund us.

My daughter had a holiday booked for June with Topdeck. This was cancelled due to coronavirus and she is being told that they have retrospectively changed their terms of business so she cannot have a refund, just a travel voucher. She has been laid off from work and badly needs her money back but Topdeck seemed unconcerned with the emotional and financial pain they are causing their customers. My daughter was not asked to agree to the new terms, which are against all guidance from various travel bodies. Topdeck is an unscrupulous and uncaring company.

I booked the Hawaii tour for April which have now been cancelled due to Corona

They are refusing to provide me with a refund even when it is a clear breach of their terms and conditions and just keep regurgitating the same information when I contacted them

They are taking advantage at a time like this

I booked my first Topdeck tour a few months ago to travel as a solo female to New Zealand. It was one of the best trips I have ever been on. The itinerary was thoughtful, the guides were fun and knowledgeable, and it was a great crew. It would have been extremely difficult for me to see as many places as I did if I had rented a car and driven on my own. Will definitely book again!